Shipping Policy

We currently ship to addresses within the United States only. We don't offer international shipping at this time.

Shipping Rates

• Free standard shipping on all orders of $75 or more.
• Orders under $75 ship for a flat rate of $5.99.

Processing Times

Orders are processed within 1-3 business days. We don't process or ship orders on weekends or U.S. holidays. During high-volume periods processing may take a little longer, and we'll let you know if it does.

Delivery Estimates

Most orders arrive within 7-15 business days after processing. Items that ship from our U.S. partner warehouse usually arrive in 3-5 business days. Delivery estimates are not guarantees, and carrier delays can occur during peak seasons.

If Your Order Is Delayed

If we cannot ship your order within the timeframe stated above, we will notify you by email, give you a revised shipping date, and offer you the choice to either wait for the new date or cancel your order for a full refund. You don't need to do anything to keep this right. We will always contact you first.

Shipment Confirmation & Order Tracking

You'll receive a shipping confirmation email with a tracking number as soon as your order ships. Tracking usually becomes active within 24-48 hours. If your tracking shows no movement for more than 45 days from the ship date, contact us and we'll send a replacement or issue a full refund, your choice.

Where Your Order Ships From

Some of our products ship from our U.S. partner warehouse and some ship from our overseas partner warehouses. Import fees at delivery are uncommon, but they can occasionally happen on shipments from overseas. If a carrier ever asks you to pay an import fee on a Mellina order, keep the receipt and email us at mellinaonline0@gmail.com. We will refund the fee in full.

Damaged or Lost Packages

If your order arrives damaged or is missing items, contact us at mellinaonline0@gmail.com within 30 days of delivery with photos of the item and packaging. We'll make it right with a free replacement or a full refund. You don't need to send the damaged item back.

Incorrect Address

Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment; a reshipping fee may apply.

Contact Us

Questions about your shipment? Email us at mellinaonline0@gmail.com and we'll be happy to help.